Privacy Policy
Effective Date: 17th March 2026
1. Introduction
Truestone Landscapes Ltd (“we”, “our”, “us”) is committed to protecting and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you:
Visit our website
Contact us via forms, phone, or email
Request a quote or service
Engage with our marketing or advertising
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
2. Who We Are
Company Name: Truestone Landscapes Ltd
Business Type: Landscaping and outdoor construction services
Registered in: United Kingdom
For any privacy-related queries, please contact:
📧 Email: [email protected]
📞 Phone: +44 7886 070194
3. What Information We Collect
We may collect and process the following types of personal data:
a. Information You Provide
Name
Email address
Phone number
Property address
Project details (e.g. garden size, requirements, budget)
b. Automatically Collected Data
IP address
Browser type and version
Device type
Pages visited and time spent on site
c. Marketing & Communication Data
Preferences in receiving marketing
Responses to SMS, email, or ads
4. How We Use Your Information
We use your data for the following purposes:
To respond to enquiries and provide quotes
To deliver our landscaping services
To manage appointments and site visits
To improve our website and services
To send relevant updates, offers, or follow-ups
To comply with legal obligations
5. Legal Basis for Processing
We rely on the following lawful bases:
Consent – when you opt into marketing communications
Contract – to provide services you’ve requested
Legitimate Interests – to improve services and follow up enquiries
Legal Obligation – for tax, accounting, and compliance purposes
6. Sharing Your Data
We do not sell your personal data.
We may share your information with:
Trusted contractors or suppliers involved in your project
CRM and marketing platforms (e.g. email/SMS systems)
Website analytics providers (e.g. Google Analytics)
Legal or regulatory authorities where required
All third parties are required to respect your data and comply with GDPR.
7. Data Retention
We retain your personal data only as long as necessary:
Enquiries: up to 12–24 months
Customers: up to 6 years (for legal/accounting purposes)
Marketing data: until you withdraw consent
8. Your Rights
Under UK GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Object to processing
Restrict processing
Withdraw consent at any time
Lodge a complaint with the Information Commissioner’s Office (ICO)
9. Cookies & Tracking
Our website may use cookies to:
Improve user experience
Analyse website traffic
Support marketing campaigns
You can manage cookie preferences through your browser settings.
10. Data Security
We take appropriate technical and organisational measures to protect your data, including:
Secure servers and encryption
Restricted access to personal data
Regular system monitoring
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised date.
13. Contact Us
If you have any questions about this Privacy Policy or your data:
Truestone Landscapes Ltd
📧 [email protected]
📞 +44 7886 070194
